OPERADORA DE HOSPITALIDADES ANDANA S. DE R.L. DE C.V. (hereinafter, "ANDANA") with an address at Parcela 22 (Antes 12) Fracción B y C-2, Colonia Valle de Guadalupe, Delegación Francisco Zarco, Ensenada, Baja California, in compliance with the provisions of the Law for the Protection of Personal Data Held by Private Parties and its Regulations (jointly,  hereinafter, the “LAW''), informs you that ANDANA collects and processes your Personal Data for the purposes provided in this instrument, and which it will protect for privacy.

For any clarification or questions, you can contact us through the following means:



ANDANA may collect your Personal Data in various ways: when the information is provided directly by you; when you visit the ANDANA’S website; when you use the services offered by ANDANA online from the data that you authorize ANDANA to take from its social networks (Facebook, Twitter, LinkedIn, Google) or when connecting to the Wi-Fi that ANDANA in its case, offers; and when we obtain information through means other than those indicated above and that are permitted by the applicable laws.

The personal data obtained by the means indicated above, are:

  1. Identification: name(s), surname(s), telephone number(s), marital status, email address, age, date of birth, gender, business name and tax identification number. Preferences related to lodging service and/or travel needs.
  2. Physical location: residential address, tax address; dates of reservation and / or stay, hotel, date and flight schedule.
  3. Authentication: username and password, handwritten signature, recording of your voice.
  4. Patrimonial: bank card number, expiration date and security code, income level and occupation.

Hereinafter referred to as "PERSONAL DATA".



The following purposes are necessary to provide you with the service and / or attention requested by you, which in turn are those that create the legal relationship between you and ANDANA':

  • Provide services that you request or that are part of a program you have enrolled in or a purchase you have made, such as: reservations, purchase of vacation packages, vacation club membership, membership in our loyalty programs, membership in our referral programs, organization of events and social gatherings, purchase of tourism products and/or services; providing, in its case, your data to the corresponding provider.
  • ANDANA may use your "PERSONAL DATA" to offer you a better service and, where appropriate, identify your preferences during your stay, to make it more pleasant.
  • Security in the guest's stay.
  • To build a customer database

By accepting this Privacy Notice you grant your consent for other purposes which do not give rise to the legal relationship between the guest and ANDANA, nor are they necessary for the provision of the service, such as:

  • Offer you promotions, tourist and commercial products, sending promotions, special services, newsletters, surveys, prize draws and other online contests, transferring your "PERSONAL DATA" to the affiliated companies.
  • Data analysis through the use of technologies to create profiles related to your stays and travel preferences that allow us to evaluate our service and personalize the communication and promotions designed for you.

Likewise, ANDANA, in accordance with the provisions of the LAW, informs you through this notice, that your PERSONAL DATA will also be used for marketing, advertising and / or commercial prospecting purposes.

ANDANA agrees that all PERSONAL DATA obtained will be treated under the strictest security measures that guarantee its confidentiality.

We inform you that your PERSONAL DATA may be transferred by ANDANA, inside and outside the country for the use of online platforms that allow the improvement and facilitate the service and hosting you enjoy, as well as for any other purpose that requires it according to the service that is provided. If you do not want your PERSONAL DATA to be transferred to third parties for these purposes, you must inform ANDANA, in accordance with the provisions of the following section. If you do not express your refusal to such transfers, it will be understood that you are granting ANDANA the consent to make the transfer of information.



Your PERSONAL DATA will be used exclusively for the purposes mentioned in this notice. In the event that you do not want your PERSONAL DATA to be processed for purposes that are not strictly necessary to provide the requested service and / or attention, including advertising purposes or to send offers, you must inform ANDANA through the contact information established in section A of this instrument and as established in the following paragraph. 

If you wish to revoke your consent to the processing of your PERSONAL DATA, you must submit your request, either in writing or via email to ANDANA, accompanied by a copy of your current official identification to prove that you are the owner of the PERSONAL DATA (where appropriate, the authorization of your legal representative),  and indicate the email or address to which you wish to receive the information related to the procedure, a clear and precise description of the PERSONAL DATA pertaining which you wish to revoke your consent and the data that allows us to notify you of the resolution to your request. ANDANA will notify you of the resolution to your request within 10 (ten) business days following its delivery, provided that it is complete and duly integrated.

In accordance with the LAW, we require your express consent for the processing of your PERSONAL DATA of a financial and patrimonial nature. If you do not express your opposition to the processing of your PERSONAL DATA of a financial and patrimonial nature, it will be understood that you grant ANDANA your express consent to use it. In any case, ANDANA agrees not to process this PERSONAL DATA for purposes other than those established in this Privacy Notice, except in the case of the exceptions provided for in the LAW.

We further inform you, that it is possible that, due to a legal obligation, ANDANA may be required to continue treating your PERSONAL DATA. Likewise, you must consider that, for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service and / or attention requested, or the conclusion of your relationship with ANDANA.



When accessing ANDANA’S Internet sites, you can find "cookies", which are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific Internet page, which allow to record in the Internet server some of your data.

Similarly, Internet pages may contain "web beacons", which are images inserted into the page or email, which can be used to monitor the behavior of a visitor, as well as to store information about the user's IP address, duration of the interaction time of said page and the type of browser used,  among others.

In virtue of the above, we inform you that ANDANA could use "cookies" and "web beacons" for a better performance of the site.



The rights of Access, Rectification, Cancellation and Opposition of personal data.

You have the right to access, rectify and cancel your PERSONAL DATA, as well as to oppose the use thereof or revoke the consent that for this purpose you have granted us, through the procedures marked by the LAW.

Additionally, for your protection and benefit, we may request additional documentation that allows us to fully identify the PERSONAL DATA that you wish to access, rectify and / or cancel, or those that you wish to oppose their treatment. Likewise, we inform you that it is possible that ANDANA cannot cancel or block your PERSONAL DATA in accordance with the provisions of the LAW.

In order for you to limit the use and disclosure of your personal information, you can register in the Public Registry to Avoid Advertising of the Federal Consumer Protection Agency (PROFECO), so that your PERSONAL DATA is not used to receive advertising or promotions.

If you consider that your right to protection of PERSONAL DATA has been violated by any conduct of ANDANA, you may file the corresponding complaint or report with the IFAI, for more information visit



At any time ANDANA may modify or amend this Privacy Notice due to new legal requirements, the privacy policies or practices of ANDANA or its needs derived from the products or services it offers, or for any other reason.

ANDANA will inform you of any change or update to this notice through email, which we will send you as soon as possible to the email you have provided us with.

When you provide your Personal Data to ANDANA it is understood that you were informed of the content of this Privacy Notice, which was read by you, so you have tacitly expressed your agreement. In this sense, you authorize ANDANA to transfer your data to third parties, whether national or foreign, in accordance with this Privacy Notice and have granted your consent for ANDANA to use the aforementioned data per the terms of this notice.

If you wish to dispel any doubt or read this privacy notice again, you can consult it on ANDANA’S website indicated below:

For any controversy or claim arising therefrom, the parties submit to the jurisdiction of Ensenada, Baja California.