All rooms are subject to availability unless the client has guaranteed the reservation with a wire-transfer, deposit and/or charge to his/her debit or credit card, which is in the guest’s name or holder of the reservation, Hotel Andana will only guarantee the reservations for which the charge has been completed. The aforementioned guarantee will consist of the amount for the first night stay for each room, this first night is not refundable. In the event that the guarantee or payment is made by a cash deposit, it will take effect on the business day following that on which the deposit is reflected in the Hotel's bank account. Checks are not accepted to guarantee a reservation.

Only the credit or debit card, the deposit or the wire transfer made will serve as a guarantee of the reservation, therefore, upon the Guest's check in, the Guest must provide the card used or the corresponding proof of payment. For credit or debit card payments, the cardholder must present official photo identification.

In case of modification or cancellation of the reservation by the guest, the following rules will be followed:

  1. If the holder of the reservation decides to modify it, he/she may do so only 15 (fifteen) days or more before the date of his/her visit, provided that he/she pays the difference in rate that may exist. If the reservation is modified 14 (fourteen) days or less before the check-in date, Hotel Andana reserves the right to charge, as penalty, the first night stay for each room reserved. In case of changes a reservation, the hotel may consider said reservation as a new reservation, and may update the rate in accordance with the prices, availability and conditions in force on the date the modification is made.
  2. For any cancellation or no-show of guest, a charge equivalent to 100% of the total guarantee will apply, thus, any payments made are not refundable.
  3. If the holder of the reservation and / or his/her companions leave the hotel before the check-out date, the total amount of the reservation will be charged as a penalty.

For reservations made on the same day of the stay, no changes or cancellations will be accepted, in any case, the credit card with which the reservation was guaranteed will be charged for the concept of "No Show", which corresponds to the charge for the amount of one night plus taxes for each room (hereinafter,  the "No Show" charge).

Regardless of the nights reserved, if the change or cancellation is not made in the time and manner stated above, or in case of no-show of the Guest on the check-in date, the "No Show" charge will be made. For stays of more than one night, if the Guest does not show up at the Hotel on the established check-in date and time, the "No Show" charge will be applied to the credit card with which the reservation was guaranteed; the charge will be only for the first night of each of the rooms reserved, plus taxes. All other stays will be automatically cancelled.

In the event that the Guest does not make the payment at check-in or does not comply with what is established in the previous paragraph, it will be interpreted as a No Show of the Guest and "No Show" charge will apply in the same terms indicated above.

If the Guest wishes to change or cancel a reservation, he/she must request it in accordance with these policies, dialing from Mexico to the number (646) 311 0969 or sending an email to in advance, providing his/her confirmation number(s).

In fortuitous or force majeure cases, the Impossibility of Fulfillment clause would apply, it being expressly understood that each party must be released from the obligations of this contract in the event that the fulfillment of the same is delayed or limited for any cause beyond any of the parties’ control, including without limitation, by acts of nature,  acts or orders issued by government authorities, health emergencies, fire, flood or explosion, sale of the hotel, construction, strike and other work restrictions, whether partial or general, for any reason. But if the event that delayed or limited the fulfillment of the relevant contract ceases to exist, it will be the obligation of the Hotel or the Client, whatever the case, to correct said delay or limitation without any further delay.